Warranty

Frame

Our hardwood frames are warranted to be free from defects in workmanship, materials and construction for three (3) years from the date of purchase. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty covers normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service or consumers.

 

Suspension

Springs and webbing are warranted to be free from defects in workmanship, materials and construction for five (5) years from the date of purchase. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty covers normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service or consumers.

 

Leather

The warranty covers normal, everyday wear, however there are some contingencies that cannot be covered. These are: cuts, burns, stains, soiling or damage caused by pets; unreasonable use or improper installation of the fabric; or commercial, non-residential or rental use. Leather's natural markings such as scars, brands, grain variations, wrinkles, etc., will be considered normal characteristics and not considered as defects. Nature's trademarks leave no two cow hides the same, so color variations could occur. Where there is evidence of soiling, improper cleaning, body oils, abuse, or where the fabric or leather has had some form of chemical applied, the fabric/leather warranty will not apply. Excluded from warranty are stretching; dye lots; damage resulting from exposure of the leather to direct sunlight, extreme heat, bright lights or similar conditions and any resulting discoloration.

 

Fabric

Fabric and vinyl are warranted ONE (1) year from date of purchase against wear under normal use, care, and condition. This does not cover shrinkage, piling, or fading due to chemical after-treatments or improper cleaning. Use of chemical treatment or improper cleaning voids the warranty. The ONE (1) year warranty does not apply to fabric articles Bolero and Banner.

 

Banner and Bolero Fabrics

Banner and Bolero fabrics are warranted THREE (3) years from date of purchase against wear under normal use, care, and condition. This does not cover shrinkage, piling, or fading due to chemical after-treatments or improper cleaning. Use of chemical treatment or improper cleaning voids the warranty.

 

Stitching

Stitching or and seams are warranted for ONE (1) year from the date of purchase under normal use, care, and condition.

 

Seating/Cushions/Fill

We warrant seating against abnormal loss of resiliency of the upholstered furniture, for ONE (1) year from date of purchase, as long as it is used under normal wear and other normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.

 

Mechanism

Reclining mechanisms and mechanism rails are warranted to be free of defects in manufacturing and workmanship for THREE (3) years from the date of purchase. After the first year from date of purchase, this warranty only covers parts and materials necessary for repairs and does not cover labor. Motion furniture contains moving parts and safety precautions should always be observed when operating and/or handling. Children should not be left unattended near motion furniture. Keep hands and feet from underneath motion furniture at all times. Motion furniture should only be operated when sitting in the furniture as intended.

 

Manufacturer's Obligations

The manufacturer of the products covered by this warranty undertakes to repair or replace at its discretion, any product that proves to be defective in workmanship or materials within the stated warranty period. This warranty does not include any transportation and labor costs associated with the repair or replacement of defective parts.

 

Warranty Claim Procedure

To initiate a warranty claim, you should contact the authorized dealer from whom you purchased the product. Proof of purchase, including the date of purchase and a detailed description of the defect, is required for all warranty claims.

The authorized dealer will evaluate your claim and, if it is determined that the defect is covered by this warranty, will arrange for repair or replacement of the defective part(s). If the repair or replacement cannot be completed within a reasonable time, the dealer may choose to refund the purchase price or provide an equivalent product.

 

Limitations and Exclusions

This warranty is valid only for the original purchaser and is not transferable. This warranty does not cover damages resulting from improper use, abuse, negligence, or accidents, nor does it cover damages resulting from normal wear and tear or natural disasters.

This warranty is in lieu of all other warranties, express or implied, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. The manufacturer shall not be liable for any incidental or consequential damages arising out of the use or inability to use the product, or for any claim by any other party.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

 

For more information or to make a warranty claim, please contact the authorized dealer from whom you purchased the product.